Jordan :
Orders usually arrive within 1–2 days
Custom or printed items may take an extra day to prepare
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If you choose the fast delivery option and place your order before 5 PM, you’ll receive it within the same day

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Palestine:
Orders usually arrive within 5-10 days

Delivery inside Amman costs 2.5 JDs

Delivery outside Amman costs 3 JDs

You can also choose the fast delivery option (available in Amman only) for 4.5 JDs

Delivery to the West Bank costs 30 Shekels

Delivery to Jerusalem costs 50 Shekels

Delivery to the Interior (1948 Territories) costs 70 Shekels

We offer secure payments through trusted gateways and also accept cash on delivery and cliQ all over Jordan

💕 Returns & Exchanges

We always want you to love your Pinky Promise order — but if something isn’t quite right, don’t worry!

You can return or exchange any non-personalized item within 3 days of receiving your order, as long as it’s unused, in its original packaging, and in perfect condition.

Custom or printed items (like t-shirts, hoodies, mugs, or phone cases made especially for you) can’t be returned or exchanged unless there’s a manufacturing issue or a mix-up from our side 💗

For clothing items, please make sure to check our size chart before ordering.

Since printed clothing is made specially for you, we unfortunately can’t exchange it if the size isn’t right
But don’t worry — we’ve added a clear size chart on every product page to help you pick your perfect fit before ordering! ✨

Delivery fees are non-refundable, as they cover the courier service — but if the mistake was from us, we’ll of course handle everything 🫶

To start a return or exchange, just send us a quick message on Instagram within 3 days, and our team will guide you 💌

Jordan Instagram Dms : @pinkypjo

Palestine Instagram Dms : @pinkypromiseps

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WhatsApp: +962781042039